Repair Service and Ticket Tracker: screen-by-screen guide

Manager sign-in and panel opening were verified on the live demo on 10 October 2026; on 21 October 2026 the three role buttons on the sign-in page (manager and two technicians) were tried on the live demo and the “WhatsApp’ta müşteriye haber ver” button on the ticket page was seen. The complete local product suite passed 1307/0 (with version 1.0.5). On 26 October 2026 a technician sign-in was tried on the live demo (1.0.8) with the demo button: of 11 customer cards, 6 (those with the technician’s own job) show the device and service ticket buttons, and the 5 other cards do not and show a “the manager does this” note.

• Customer, device and service ticket records
• Received, under inspection, waiting for parts or approval, ready and delivered states
• Overdue estimated delivery dates shown in the panel
• Panel access for manager and technician roles; a technician does not see the device and service ticket buttons on a customer card whose job is not theirs (a “the manager does this” note appears)
• Importing the customer list from Excel/CSV (manager only): a preview, duplicate phone numbers set apart, undo of the last import; no message is sent and no ticket or device is created (.xlsx only when the server has the zip extension)
• Customer status lookup page; backup and restore
• A “WhatsApp’ta müşteriye haber ver” (tell the customer on WhatsApp) button on the ticket page (1.0.6): a ready message opens for the customer’s own number (a “your device is ready” message when the ticket is ready); the user taps “send”, the app sends nothing and costs nothing

The ticket-details screen comes from the live demo (version 1.0.6), the other screens from an earlier sample-data installation; the live demo runs version 1.0.8. The app interface is in Turkish.

Who uses it?

A repair service manager and technician.

Where do they start?

Sign in with the sample account.

What do they do on screen? Step by step

1. 

   Service dashboard

   Ticket counts by status and overdue jobs appear with sample data.

   On screen (Turkish interface)

   “Pano” — dashboard

   “Tahmini teslim tarihi geçen işler” — overdue estimated deliveries

2. 

   Tickets

   Sample tickets are listed with their status.

   On screen (Turkish interface)

   “Fişler” — tickets

3. 

   Ticket details

   A device’s service record and status are shown. When the customer’s phone is visible, the “WhatsApp’ta müşteriye haber ver” button opens a ready message in the customer’s WhatsApp; you tap “send” yourself, the app sends nothing.

   On screen (Turkish interface)

   “Servis fişi” — service ticket

   “WhatsApp’ta müşteriye haber ver” — tell the customer on WhatsApp

4. 

   Customer card

   A sample customer’s contact and service records appear.

   On screen (Turkish interface)

   “Müşteriler” — customers

5. 

   New ticket

   The form for opening a service ticket appears.

   On screen (Turkish interface)

   “Yeni fiş” — new ticket

6. 

   Settings

   Settings are visible in the demo installation.

   On screen (Turkish interface)

   “Ayarlar” — settings

7. 

   Estimate approval

   The ticket shows an estimate waiting for approval.

   On screen (Turkish interface)

   “Onay bekliyor” — waiting for approval

8. 

   Ticket print view

   A printable service ticket appears.

   On screen (Turkish interface)

   “Servis fişi” — service ticket

What do they see at the end?

Ticket states and overdue jobs appear in the panel.

What is it good for?

Waiting work is visible in one screen.

• This is a demo with sample data. It has not been delivered to a client or used by a real repair shop. Do not enter real customer or device data.
• The demo data is set to reset every 24 hours; on 21 October 2026 the demo banner showed the last reset as 04:37.
• The ticket-details screen comes from the live demo (1.0.6, 21 October 2026); the dashboard, ticket list, customer, new ticket and settings screens were compared with the live demo on the same day and look the same; the estimate and print screens come from an earlier sample-data installation.
• Installation, business workflow, support and price are agreed separately with a customer. The app interface is in Turkish.

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Requirements and version history

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